Passing Your Itil Foundation Exam Pdf Download

passing-your-itil-foundation-exam
Read online passing-your-itil-foundation-exam , this book written by Christian F. Nissen and published by Stationery Office/Tso in PDF, Docs format also available in epub,mobi format Author: Christian F. Nissen
Publisher: Stationery Office/Tso
ISBN: 9780113313556
Size: 17.91 MB
Format: PDF, Kindle

Passing Your Itil Foundation Exam

Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid Passing your ITIL Foundation Exam - 2011 Edition is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management. The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology - plus information on the qualification scheme and the exam itself. Key features: Topics are presented in a logical easy-to-absorb structure. A fictional case study helps to bring service management to life. Mind maps summarize content at the end of chapters

Passing Your Itil Foundation Exam




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